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The cloud-based software fosters better communication and collaboration and improves worker productivity and student engagement, while enabling operational efficiencies and giving colleges the agility to respond to changing business demands, says Denise Lund, IDC’s research vice president of worldwide telecom and unified communications. Some schools have expanded flexible work arrangements and allow employees to work remotely at least part of the time.
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Now, an increasing number of institutions are taking full advantage of UCaaS tools and replacing their on-premises phone systems with cloud-based telephony to support remote learning and an increasingly mobile workforce. When the pandemic initially hit, colleges and universities relied on videoconferencing from the likes of Cisco, Microsoft, RingCentral and Zoom to continue operations as faculty and staff taught and worked remotely. Unified Communications as a Service (UCaaS) tools, which combine phone services, videoconferencing, messaging and other collaboration features on a single cloud-based app, have become a necessity in higher education. “The softphone technology allows for more mobility and better collaboration,” Young says.Ĭlick the banner below for exclusive content about cloud computing in higher ed.
In early 2021, Butler Community College in El Dorado, Kan., needed to upgrade its phone system, so it began exploring new solutions.Īt the time, its 10-year-old, on-premises IP phone system was a workhorse, but to continue to use it, the IT department needed to switch to a new licensing model, upgrade to a new version of the software and replace 615 aging desk phones, which was a big investment.Ĭouple that with the college’s difficulty in delivering phone service to staffers when they worked from home early in the pandemic, and it was a good time to examine cloud-based alternatives, says Bill Young, the college’s CIO and vice president of digital transformation.Īfter considering several options, Butler standardized on Microsoft Teams, cloud-based software that allows employees to communicate through voice, video or instant messages on their computers or smartphones.
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